Processes

Mariachi operates according to specified processes. Our key processes are:

Customer Relationship Management (CRM)
The purpose of Customer Relationship Management is to acquire and manage our customer base in accordance with the strategy of the company. As input we have customer needs and our own strategy and as output we have a strategic customer base and customer satisfaction. 

Development Services
The purpose of Development Services is to produce the specified product or service systematically according to the customer agreement. As input we have customer needs, legal and public authority regulations and standards including environmental requirements. As output we have a systematically documented project with possible prototypes and verified achievements against the specifications, which include customer satisfaction.

New Product Introduction (NPI)
The purpose of New Product Introduction is to prepare for efficient production with the help of Development Services. It covers both products designed by us and products designed by others. As input we have product specifications by the customer and by our Development Services. As output we have verified readiness for serial production. This includes the availability within our Intranet of the information for the actual production process.

Order to Delivery
The purpose of Order to Delivery is to guarantee on-time deliveries of the product according to the order. As input we have the forecasts and orders by the customer and as output the deliveries of the product according to the confirmed order including related delivery documentation.

In addition to these key-processes we have several supplementary processes, all supported by the Microsoft Dynamics NAV Enterprise Resource Planning (ERP) system.

Technologies and capabilities applied in product development include:
project management, embedded analog and digital electronics design (8 bit, 16 bit and 32 bit processors), EMC, both embedded and PC-software design (C / C++), layout and 3D-mechanics design, user interface (UI) design, wireless communication technologies, VHDL, FPGA, Java, Bluetooth, USB and embedded Internet.

Technologies and capabilities applied in manufacturing and testing include:
global material sourcing, prototypes and serial manufacturing of products based on through-hole and SMD-technologies,  PCB and module-level assembly, OEM manufacturing services of box-build products and product families, functional tester design and manufacturing, traceability, logistics and after-sales services.